Dear Valued Customer,
Duke Energy has advised us of an upcoming emergency maintenance window beginning Wednesday May 5th 2022 beginning at 9AM EST until 2PM EST. During this window they will be moving a power pole which will require us to transition to generator power. The facilities team will be onsite during the entire process and will begin by manually transferring the data center to generator power at 8:30AM EST and remaining on generator until the maintenance window has been completed and utility power properly restored. We do not anticipate any service interruption during this time. If you have any questions we can assist you with at this time, please open a support ticket through our customer portal at https://trick-solutions.com and our teams will assist at their earliest opportunity. We thank you for your time and consideration in this matter.
